EV Chargers + Utilities. What works. What needs improvement.

What’s working for utilities:

• passive load control
• behavioral management though time-of-use rates

Remember 1st grade when you “needed improvement”, for utilities they say it is:

• Customer experience
• Customers should not be treated as grid assets
• The customer experience should be easy, convenient, & affordable

Utility Dive | Utilities must prioritize customer experience to advance role of electric vehicles on the grid: experts