Social Impact
What is happening? Employee surveys show the 1 in 7 say their boss is hostile. This abuse/hostility ranges from lying or not giving credit for work to insults or ridicule.
Why is this important? Managers who blame employees for poor outcomes are statically more likely to be abusive. It is estimated that this causes losses of up to $24 billion a year in lost productivity.
How will this be important? Researchers found that perceptual errors on part of the managers are the problem. The more perceptual errors a manager makes abut an employee, the more hostile and abusive they are.
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