retail and human connection

Bye Bye self check outs. We’ve talked about Nordic retailers who have installed check out lines that allow for long conversations so as to help people who crave conversation. Now we have UK retailer Booths and US retailers Walmart, Costco, Wegmans, and others revamping self checkout strategies. Self check outs aren’t hits with customers either as they tend to be slower and unreliable. @NYTimes